Privacy

When Silence Breaks collects personal information needed to operate our merchandise store and respond to enquiries. This may include your name, email address, delivery and billing details, order history, payment status and information you send us. Our website and hosting services may also record technical information such as IP addresses and browser details for security and troubleshooting. We use this information to process orders, arrange delivery, send order updates, provide customer support, handle returns and refunds, prevent fraud and meet record-keeping obligations. Payments are processed through Stripe. Card details are entered through Stripe’s payment service. Our store does not store your full card number or card security code. We share information where needed with payment, delivery, website hosting and email providers. We may also disclose information where required by law. Some providers may process information outside Australia. Our website uses cookies to maintain your shopping bag and session. Blocking these cookies may prevent parts of the store from working. Embedded media, such as Spotify players, may collect information under the relevant provider’s privacy policy. We retain information for order administration, customer support and applicable legal or accounting requirements. We take reasonable steps to protect it against unauthorised access, misuse and loss. To request access to or correction of your information, or to raise a privacy concern, email wh3nsilencebreaks@gmail.com. We may need to verify your identity before providing or changing information. We will investigate privacy complaints and respond to you. We may update this policy as our store or practices change.