Returns and refunds

If there is a problem with your order, contact wh3nsilencebreaks@gmail.com with your order reference, a description of the issue and photos where helpful. Your purchases are protected by Australian Consumer Law. For a major problem with a product, you can choose a refund or replacement. For other failures to meet consumer guarantees, we will provide the remedy required by law, which may include repair, replacement or refund. You may also be entitled to compensation for reasonably foreseeable loss or damage. These rights apply to sale items too. Original packaging is not required to claim a remedy for faulty goods. Please contact us before returning an item so we can provide the correct return address and instructions. Where an item is confirmed faulty, we will cover reasonable return postage costs. Please keep your postage receipt. We do not generally offer refunds or exchanges for change of mind, including choosing the wrong size where the product matches its description. Please check the product information before ordering. You may contact us to ask about an exchange, but availability is not guaranteed. This does not affect your rights for faulty or incorrectly described goods. Approved refunds will normally be returned to the original payment method. Processing time depends on your payment provider.